01
How it works
- Phone, app, web and chat reports land in one queue
- Each ticket is routed to the right team with location and photos
- Field crews update jobs from their phones
- Service levels and repeat issues show on one dashboard
Citizen and field operations helpdesk in Middle East
One system for citizen complaints and field jobs, from first report to closure. Built for the Middle East, with AJEEVI AI, IoT and software.
The challenge in the Middle East
Complaints arrive through many channels, get lost between departments, and citizens never hear back.
Why it matters locally
Government service channels are increasingly digital, and unified ticketing links citizen requests with field teams.
Typical places: Riyadh, Dubai, Abu Dhabi, Doha, Jeddah and Muscat.
What AJEEVI delivers
Citizen and field operations helpdesk on the same AI, IoT and command center stack used across every AJEEVI solution.
02
Measure the results
Track these after go-live:
- Average time to close a ticket
- Tickets closed within target
- Repeat complaints
- Citizen satisfaction
From street to decision
Every citizen and field operations helpdesk project follows the same connected chain.
SenseDevices and sensors from GyanYantram™ collect live data.
AnalyseGyanAkshi™ AI and analytics turn data into findings.
DecideGyanKendram™ shows alerts, maps and playbooks to teams.
ActTeams alert, predict, optimise and automate with clear records.
Built for the Middle East
Gulf cities are building quickly under national visions such as Saudi Vision 2030, with giga-projects, extreme summer heat, heavy reliance on desalinated water and cooling, and a strong push for in-country data and AI.
- Sovereign, in-country and air-gapped deployment options for government and giga-project data
- Hardware designed for high ambient temperature, dust and strong sun
- Alignment with national data protection laws such as Saudi PDPL and UAE federal data law
- Arabic and English interfaces for operators and citizen channels
- Integration with district cooling, desalination and large master-planned developments
Standards and regulations vary by country, city and project. AJEEVI works with your team to confirm which apply before design starts.
Plan citizen and field operations helpdesk for the Middle East.
Tell us about your sites and goals and we will show you how AJEEVI would track every complaint until it is closed.
Contact AJEEVI